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Customer Care Agents / Work Remote

Company: Mommy Jobs Online
Location: Joplin
Posted on: November 11, 2019

Job Description:

The Virtual Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with us. What We Offer: Unbelievable benefits, including PTO (paid time off), Health, Vision, Dental and Life Insurance, 401k! Opportunity to develop valuable communication skills and customer service experience while "on the job" Self-Promotion opportunities with Self-Paced training and certification classes! World-class work, with World Class Brands.... and, we are really proud of the thousands of people we help every day! Fun, dynamic company with really nice, friendly people; a respectful and positive workplace where you are sure to develop life-long relationships! Well-defined career advancement goals, affording you the opportunity to learn and grow your career - both in additional skills, responsibilities and earnings! Success Recognition and Reward programs to keep things fun and challenging! What YOU can expect: The Customer Care Agent is responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions (phone, email, chat, etc...) according to our Client's brand guidelines and requirements. Candidate expectations include; Provide superior customer service to a wide variety of customers with a pleasant, patient, and friendly attitude. Possess excellent written and verbal English communication skills, demonstrated by consistent use of proper and professional language to include tone, diction, pace, enunciation, and avoidance of slang. Flexibility in scheduling availability Proficiency with standard office technologies, including Microsoft 365, MS Word, Excel, web browsers, email, electronic calendar, instant messaging, information sourcing, etc. Ability to navigate computer software and websites as necessary without third party assistance. Customer service experience preferred; Call center experience is a plus Work-from-Home Equipment & Internet Connectivity requirements: Internet connection speed: down 12Mbps / up-3Mbps Internet connection type: Digital Subscriber Line (DSL) or Cable Internet (mid to higher level DSL service is preferred) Wired, not wireless, connection available Router required - must have the ability to disable SIP-ALG option Intel i3 2 GHz processor or higher Operating system: Windows 10 Memory: 8 Gigabytes of Ram Memory Minimum Administrative rights to the PC for downloading software Two (2) USB 2.0 ports

Keywords: Mommy Jobs Online, Joplin , Customer Care Agents / Work Remote, Sales , Joplin, Missouri

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