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Senior Customer Service Representative

Company: Careerbuilder-US
Location: Joplin
Posted on: January 26, 2023

Job Description:

The Insurancenter is seeking a new associate to join our Customer Service team. The ideal candidate will have a positive attitude, exceptional customer service skills, a strong work ethic and must interact and communicate in a manner that promotes a positive environment and supports the culture of The Insurancenter .Primary Responsibilites:

  • Respond to client inquiries maintaining documentation of communication noting existing issues and issue resolutions
  • Researches an issues' root cause, implements, and resolves policy-related issues
  • Gather and compile client exposure information from client
  • Establish an expertise in exposure evaluation
  • Review quotes, policies and related documents and makes requests for changes as needed.
  • Input client information into data management system, ensuring accuracy and completeness
  • Generate materials for client presentations and meetings
  • Perform other responsibilities and duties as neededRequirements:
    • Strong oral and written communication skills
    • Significant degree of independent judgment and discretion
    • High attention to detail.
    • Current working knowledge of Microsoft Office Suite, especially Excel and Word
    • Must possess a Property and Casualty and/or Life and Health agent license.
    • A minimum of two years of agency/carrier insurance experience is preferred.SDL2017

Keywords: Careerbuilder-US, Joplin , Senior Customer Service Representative, Sales , Joplin, Missouri

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