Senior Customer Service Representative

Company: Careerbuilder-US
Location: Joplin
Posted on: January 26, 2023

Job Description:

The Insurancenter is seeking a new associate to join our Customer Service team. The ideal candidate will have a positive attitude, exceptional customer service skills, a strong work ethic and must interact and communicate in a manner that promotes a positive environment and supports the culture of The Insurancenter .Primary Responsibilites:

• Respond to client inquiries maintaining documentation of communication noting existing issues and issue resolutions
• Researches an issues' root cause, implements, and resolves policy-related issues
• Gather and compile client exposure information from client
• Establish an expertise in exposure evaluation
• Review quotes, policies and related documents and makes requests for changes as needed.
• Input client information into data management system, ensuring accuracy and completeness
• Generate materials for client presentations and meetings
• Perform other responsibilities and duties as neededRequirements:
  • Strong oral and written communication skills
  • Significant degree of independent judgment and discretion
  • High attention to detail.
  • Current working knowledge of Microsoft Office Suite, especially Excel and Word
  • Must possess a Property and Casualty and/or Life and Health agent license.
  • A minimum of two years of agency/carrier insurance experience is preferred.SDL2017

Keywords: Careerbuilder-US, Joplin , Senior Customer Service Representative, Sales , Joplin, Missouri