Member Services Representative
Company: Planet Fitness - Excel Fitness
Location: Joplin
Posted on: May 16, 2022
Job Description:
Job DescriptionGrow with us!
We're Excel Fitness, a Planet Fitness franchise group based out of
Austin, TX with 80+ clubs and growing! Since 2016, we have grown
from 16 locations in TX to over 80 locations in 6 states in great
markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We
are opening new clubs each year and with that kind of growth, you
can build a great career here! In fact most of our senior managers
started at the front desk and worked their way up to now earning
base salaries that begin at $42k as a GM, $60k as a Regional
manager(responsible for 5-10 locations), and all the way up to over
a $100k as a Regional Director overseeing 10+ locations!
But it all starts at the front desk – where all of our Team Players
(what we call our employees) are responsible for creating a
positive member experience through superior level of customer
service and cleanliness.
What are you waiting for? APPLY TODAY!Essential Duties and
Responsibilities - Provide an exceptional customer service
experience.
-Responsibilities include:
- Check members into the system.
- Take prospective members on tours then assist them with the new
account sign-up process
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed.
- Detailed cleaning in all areas of the
facility.Qualifications/Requirements
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.
- People with positive mental attitudes excel here!
- Customer service background preferred.
- Punctuality and reliability is a must.
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter commercial cleaning products during
shift.
- Our team players and members are our top priority! That's why
we are following super-strict safety and cleaning protocols.
- Mask up! All of our team players are required to wear masks at
all times while in-club and members are required to follow all
state & local mask mandates.
- Squeaky Clean! We've always been known for our clean clubs, but
we have kicked that up to ensure our equipment and facilities are
effectively sanitized against COVID-19.
- Social Fitnessing! We offer a touch-less check in for our
members and promote keeping a safe distance between all.
- Need a day off? Full time employees have paid leave to take a
break!Benefits & Perks
- Make payday any day by taking advantage of our financial
wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card
Membership
- Our Employee Assistance Program (EAP) gives you free and
confidential access to counseling resources
- PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health
Insurance Benefits are offered to all eligible Team
PlayersEmployees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.
Keywords: Planet Fitness - Excel Fitness, Joplin , Member Services Representative, Sales , Joplin, Missouri
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