H&M Retail Sales Advisor
Company: H&M
Location: Joplin
Posted on: February 19, 2021
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Job Description:
Job DescriptionTitle: Sales AdvisorFunction: SalesDepartment:
StoreReports to: Department Manager, dotted line to Department
SupervisorYou are responsible for delivering a Best Customer
Experience that contributes to the Sales and Profit in your store.
You always put our customers' first and offer assistance and share
your Product and Fashion knowledge. You create an environment that
is easy for our Customers to shop through Store Operations and
Great Garment Care. By sharing your knowledge and skills with your
colleagues you actively contribute to creating a Best Team in order
to meet the expectations of our customers. You work in accordance
with H&M standards, policies, procedures and legal
requirements. By acting in line with our Values and being a role
model, you contribute to H&M's business success.Role
responsibilities include, but are not limited to:Best Customer
ExperienceYou are responsible for delivering a Best Customer
Experience that contributes to the Sales and Profit in your store.
You always put our customers' first and offer assistance and share
your Product and Fashion knowledge.Direct Customer Service *
Demonstrate the 5 basic demands to greet and engage with our
customers in the service areas and on the sales floor * Apply a
'Heads up' approach - be aware of customers that require assistance
and offer help * Use your product and fashion knowledge to inspire
the customer by offering purchasing suggestions, promoting
campaigns, offers, activities and company initiatives (i.e.,
sustainability efforts, garment collecting) * Sales & Profit You
are responsible for delivering a Best Customer Experience that
contributes to the Sales and Profit in your store. You create an
environment that is easy to shop through Store Operations and Great
Garment Care. You follow all required H&M procedures, routines
and best practices in all areas of the store, so sales goals can be
reachedStore Operations * Keep the fixtures full and tidy regularly
throughout the day to maximize sales * Ensure great garment care to
sell the products in their best condition at the right time *
Replenish sizes and allocation to the sales floor through efficient
delivery and refill routines to avoid missed sales * Ensure all
areas of the sales floor and back of house are always clean and
tidy, this includes but not limited to: * Maintaining cleanliness
of, and sweeping on sales floor, fitting rooms, and BOH areas *
Dusting all counters/hard surfaces, removes all spills, trash and
debris from store * Maintaining the cleanliness of employee kitchen
areas including cleaning/disinfecting surfaces * Maintaining
cleanliness of all bathroom facilities on an as needed basis
Garment Processing Procedures * Actively process, stock and
replenish garments on sales floor and stock room * Fold, hang,
display and merchandise garments per H&M guidelines to maximize
selling opportunities * Unload delivery truck, receive, open &
unpack merchandise and label merchandise with security tags within
efficiency time goals Cash Handling Procedures * Handle payments
and returns * Ring on the register, report & handles all required
transactions, issue receipts & fold and place merchandise in
appropriate bag following the register best practice routine Policy
and Safety Routines * Follow all procedures and routines regarding
safety, security and administrative processes in all areas of the
store * Execute reductions, price changes, and transfers Best Team
By sharing your knowledge and skills with your colleagues you
actively contribute to creating a Best Team in order to meet the
expectations of our customers. You work in accordance with H&M
standards, policies and procedures and legal requirements.* Share
your knowledge and skills with your colleagues, offering help where
needed to build a positive working environment * Give honest and
constructive feedback to your colleagues to develop their skills *
Work in accordance with H&M standards and local legislation
with health & safety and security routines, to guarantee you, your
colleagues and customer safety at all times Qualifications* High
School graduate or equivalent preferred * 6 months of experience in
customer service, preferred * Ability to lift in excess of 20
pounds * Ability to stand for long periods of time, bend, stretch,
engage in repetitive motions, push, pull and carry items
(mannequins, clothing, totes, torsos, etc) for a short distance *
Ability to climb a ladder and use a step stool Requirements: *
Excellent customer service skills * Ability to recognize and
execute selling opportunities * Ability and willingness to run a
cash register * Good communication and organizational skills *
Ability to multi-task in a fast-paced environment * Ability to take
initiative to complete tasks and solve problems * Ability to meet
deadlines * Ability to manage time and prioritize * Must be able to
work a flexible work schedule including nights and weekends
Financial Accountability: NoneIND000SAAdditional InformationAll
your information will be kept confidential according to EEO
guidelines.
Keywords: H&M, Joplin , H&M Retail Sales Advisor, Sales , Joplin, Missouri
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