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Omni-Channel Associate

Company: JcPenny
Location: Joplin
Posted on: May 14, 2019

Job Description:

General Description As the Omnichannel Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp. com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp. com operations, and general operationsPrimary Responsibilities:Customer Service & Sales Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.Enterprise Fulfillment Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely mannerjcp. com Operations Researches jcp. com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp. com processes; assists with overall organization and maintenance of jcp. com stock area; processes jcp. com order deliver and return transactions on the registerGeneral Operations Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory processPerformance Standards Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.Core Competencies & Accomplishments:To achieve success at JCPenney, associates in this role will possess the following:Work experience- Minimum 1-2 yearsEducation- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is requiredResults Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitudeOwnership Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomesIntensity Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency Associated topics: courtesy, courtesy clerk, customer, customer service representative, deliver, retail cashier, retail sales, retail sales consultant, sales consultant, venta Associated topics: account, account coordinator, client service, counter, customer, retail sales, retail sales associate, sales associate, sample, store

Keywords: JcPenny, Joplin , Omni-Channel Associate, Other , Joplin, Missouri

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