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Helpdesk Support (Part timer)

Company: Softtek Integration Systems
Location: Joplin
Posted on: June 23, 2022

Job Description:

Job DescriptionSofttek Integration Systems, Inc. is seeking an experienced Helpdesk Support (Part timer) to support our client near Joplin, Missouri. This is a 12 month position, with possible extension.Helpdesk Support (Part timer)Onsite SupportStrong Knowledge Windows Front-End Environment (XP, Win7,Win10)Strong Knowledge Ticketing System Tool (Remedy, Client Service Manager, Service Now, etc.)Strong Knowledge ITIL Framework (Change, Incident Management, etc.)Strong Knowledge Office Package (Outlook, Excel, Word, etc.)Good Knowledge Networking (Topologies, MPLS, etc.)Good Knowledge PC Hardware Structure DevicesBasic Knowledge Service Administration ActivitiesStrong Customer Care BehaviorSoft SkillsCompromiseOwnershipSynergyTeam workGood communications skillsProactiveMetrics drivenAvailabilityOpen to learnSense of urgentAuto-determinationActivities to Perform:Support End UsersAttend TicketsManufacturing environmentSupport business operations on IT related issuesSofttek Company SummaryFounded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With nine Global Delivery Centers in Mexico, China, Brazil, Argentina and Spain, Softtek helps improve time-to-business-solution, lower costs of existing applications, deliver better engineered and tested applications, and produce predictable outcomes for top-tier corporations in over 20 countries. Through on-site, on-shore and its trademarked Global Nearshore service delivery models, Softtek teams with CIOs to constantly increase the business value of IT. Softtek is the creator and a leader of the nearshore industry.VisionWe aspire to transcend as a leading global provider of IT and business process solutions, forging longstanding and mutually beneficial relationships built on a foundation of earned trust. We will build our future by being a well-grounded and socially responsible company, with a profitable track record, delivering innovative high quality services, driven by a passionate, human-centric culture.US Operations Corporate Offices:3636 South Geyer Rd, Sunset Hills, MO 63127Services:o Application-Related Serviceso Business Process Outsourcingo IT Infrastructure Supporto Software Products and Associated ServicesCustomers:o Softtek is a preferred service provider for several Fortune 500 organizationso Top-tier corporations in the markets where we operateAwards and Distinctions:o SEI CMMi Level 5o Six Sigma Corporate Programo IAOP Global Outsourcing 100 List, 2009, 2010, 2011o 10 SAP Award of Excellence in "Best Regional Partner categoryo Named as "Strong Performer " for SAP Implementation services by Forrestero Globalization-2010 Award for Performance, Client GDC Programo BusinessWeek Emerging Outsourcing Playerso ISO 9001:2008 (for Procurement Services from Aguascalientes, Mexico and for "Design, development, support and IT application improvements in Argentina)o ISO 9001:2008 Certification (for Development, Maintenance & Application Support in Brazil)o Gartner Best Solution Delivery Award 2004o The Global Services 100 - Top Company to Watch South of the Border 2007 & 2008 and Top Company to Watch in Latin America 2006 by neoIT and Global Services Magazineo Great Place to Work Institute's Best Places to Work For: Argentina, Brazil, and Mexicoo Only Latin-American company in Gartner's Magic Quadrant for Offshore Application Services 2006 & 2007For additional information, visit our website at www.softtek.comFor other employment opportunities, go to: http://www.softtek.com/en/unitedstates/jobs-usa-canada

Keywords: Softtek Integration Systems, Joplin , Helpdesk Support (Part timer), Other , Joplin, Missouri

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