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Client Services Specialist

Company: Ramsey MediaWorks
Location: Joplin
Posted on: January 8, 2022

Job Description:

Client Services Specialist

The CSS supports the operations team in the day-to-day coordinating and highly detailed execution of clients' media portfolios. This is a foundational position in our agency, entry-level resumes welcome. Must be within commute to our Joplin, MO headquarters.

Client Interaction & Planning
--- Strategically contributing to the monthly planning & analysis of assigned clients' media
--- Working closely in coordination with sales representatives to aid in client communication and
--- Have a thorough understanding of each client's specific operation standards and offerings
and be able to strategically bring solutions to the table for the betterment of the client.
--- With a thorough knowledge of client operation standards and offerings, be able to bring
relevant research and suggestions to the table to obtain specific KPIs inside of a
metrics-based advertising model.
Vendor & Client Relations
--- Responsible for working and keeping positive relationships with a plethora of external media
vendors (Digital, Publication, Aggregate, Social, Job Board).
--- Works fluidly with internal Digital Media Specialists to make sure clients' needs are being
--- Works with Account Representatives and Sales Representatives on client accounts.
Communicate via phone/email/teleconferencing and sometimes travel to client HQ's.
--- Understand clients business model and needs and provide analytically driven solutions to
their problems.
--- Represents Ramsey MediaWorks in a professional and positive manner.
Placement Execution, Analysis & Billing
--- Accurately place Insertion Orders based on approved client budgets.
--- Work inside of a project management software to keep track of approved budget
media channels, insertion orders and billing.
--- Monitor performance through clients' ATS (Applicant Tracking System), Google Analytics,
and external/internal vendor dashboards.
--- Work fluidly inside a cross-functional team of creative services and digital services.
--- Already understand or have the ability to learn entry-level coding and XML/HTML for building
job feeds.
--- Owns and responsible for all placement billing assigned.

--- Strong writing skills and the ability to organize, plan, and prioritize projects
--- Good working knowledge of Microsoft Office programs (Word/Excel)
--- Good working knowledge of the Google Suite (Gmail/Drive/Docs/Sheets)
--- Working in a fast paced, deadline driven environment
--- Bachelor's Degree preferred
--- 1+ year of media buying or planning preferred, but not required
--- Strong verbal communication skills
--- Willingness to learn and flourish inside of a wide suite of programs

Ramsey MediaWorks is a full-service marketing agency that specializes in Recruitment Marketing, working with companies across the U.S. and Canada. Ramsey MediaWorks is an equal opportunity employer.

Job Type: Full-time
--- 401(k)
--- 401(k) matching
--- Dental insurance
--- Disability insurance
--- Flexible spending account
--- Health insurance
--- Life insurance
--- Paid time off
--- Vision insurance

Keywords: Ramsey MediaWorks, Joplin , Client Services Specialist, Other , Joplin, Missouri

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