Primary Objective & Scope of Position:
This position is responsible for assisting customers over the
phone and in store with administrative and operational duties
including merchandise handling, display, receiving, shipping,
delivery preparation, maintenance, and administrative tasks as well
as Delivery services.
Essential Functions and Accountabilities:
Operations Support Functions:
* Answer phones, take messages, distribute/transfer calls. *
Assist customers and sales staff, schedule pick-ups, deliveries,
payments, writing and adjusting sales orders, customer balances.
Complete reports and scanning functions. * Run/print price tags;
tag merchandise. * Balance cash drawer
* Assist in delivery of merchandise into customer's homes. *
Move and condense merchandise within locations to ensure space
efficiency. * Move merchandise to and from show floor; display or
rewrap for storage, delivery, customer pickup or shipment. * Use
point of sale (POS) system to manage flow. * Ensure accuracy on
customer orders and system records * Incoming: unload, identify,
inspect, tag, and receive. Outgoing: unpack, inspect, assemble and
wrap to ensure unblemished arrival.
* Notify leadership of inventory discrepancies found during
inventory counts, receiving, picking, staging, and loading process
to maintain inventory accuracy. * Resolve basic and intermediate
inventory discrepancies and report to manager, supervisor or
* Communicate professionally with customers, colleagues,
vendors. Ensure inventory accuracy by resolving discrepancies; keep
management informed on inventory. * Ability to pass a criminal
background check in order to go into customer homes.
* Lean practices. All other duties as directed by supervisor
including working a different schedule or in a different location.
Grounds and building maintenance; lighting assistance.
* Adheres to safety policies and practices and consistently
models safe behaviors and risk reduction procedures. Avoid damage
to equipment/merchandise through proper handling, operating, and
maintenance of equipment. Follow pre-established guidelines and
manufacturers specifications. Maintain a safe, organized facility.
Abide by company rules and expectations.
Ensure and maintain a safe and insurable driving record that
will allow for driving a delivery truck in the market worked.
Physical Demands/Work Environment/Equipment:
Regularly lift and/or move up to 75 lbs. and occasionally up to
200 lbs. Stand, walk, sit, reach with hands and arms, climb
(ladder), balance, turn around, squat, stoop, kneel, crouch, and
bend at the knees. Extensive walking on concrete floor. Near and
farsighted vision, color vision, peripheral vision, depth
perception and ability to adjust focus. Use hands to finger, handle
or feel objects, tools or controls; talk, hear. Regularly extended
hours of more than 8 hour shift. May be excessive noise levels at
times from trucks and equipment. In some markets, moving between
buildings is required. Exposure to facility, lawn, and product
chemicals. Exposure to inclement weather. Use bedding carts, pallet
jack, dock plates, compactors, navigational device, 2-wheeled
dolly, hand & power tools, computer, multi-function device,
Equal Opportunity Employer Minorities/Women/Protected