Inbound Work At Home Customer Service Representative (Must Live In Joplin Area)
Company: Alorica Inc.
Location: Joplin
Posted on: June 10, 2021
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Job Description:
Requisition ID: 170973 Job Category: Call Center Location: United States-Missouri-Joplin-1717 W. 7th Street
64801 Posted Date: 5/25/2021 11:50:37 AM GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer
customer support through phone, email, online chat or social media
to customers who have questions, concerns or confusion around a
particular product or service. You're literally the voice of the brand, and a strong
relationship between our clients and their customers starts with
you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing
of credit card authorizations Tracks call-related information for auditing and reporting
purposes Provides feedback reports on call issues related to downtime
and/or training issues WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely
great customer experiences. But as Alorica employees, giving back
matters just as much - that's why we're so proud of Making Lives
Better with Alorica, a non-profit, 501(c)(3) organization dedicated
to providing assistance to employees, their families and the
people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a
time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica
employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Working at Alorica means potentially having the freedom to
explore all kinds of career options - from customer service,
training, and tech support, to management, recruiting and more.
Alorica offers fun, challenging opportunities to pursue your
professional goals, and we want you to have fun and succeed -
because when you're at your best, that's when we're at our
best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree
preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel
applications Knowledge, Skills and Abilities: Stellar customer service skills - and an overwhelming desire to
make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective WORKING CONDITIONS Work Environment A climate controlled, contact center environment - filled with
amazing people, incredible career opportunities and the occasional
dance-off Physical Demands Constant sedentary work. You'll typically be sitting for most of
the time, so be sure to get up and stretch once in a while. Your
circulatory system will thank you. DISCLAIMER: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees in this classification. It is not designed to contain
or be interpreted as an exhaustive list of all responsibilities,
duties and qualifications required of employees assigned to this
job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go
beyond thinking outside the box - and decide to obliterate the box
instead. You ready? Let's do this. Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica Inc., Joplin , Inbound Work At Home Customer Service Representative (Must Live In Joplin Area), Other , Joplin, Missouri
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