Driver/Courier- Joplin, MO req54653
Company: Quest Diagnostics
Location: Joplin
Posted on: January 12, 2021
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Job Description:
Driver/Courier- Joplin, Missouri - Monday - Friday
11:30am-6:00pmSummary:The Route Service Representative (RSR) is the
face of Quest Diagnostics to the public, our customers and acts as
an Ambassador for the company in everything he/she does. Everyday
Excellence is a critical component in fulfilling this position
requirement. This position performs day to day route operations by
serving client needs with regard to properly tracking, sorting,
storing and transporting patient specimens and other materials
including but not limited to supplies and patient results.Basic
Purpose:The RSR is assigned up to a maximum of two (2) routes which
may include:, Routine Route, STAT Route, Weekend Routes or
Shuttle/Relay Route; Safely operates company vehicle to pick up,
properly store and deliver specimens and other materials; and
provides service to internal and external customers in an
organized, efficient, and professional manner.Duties and
Responsibilities:1. Responsible for compliance with all processes
including and not limited to: timekeeping, attendance and
punctuality, vehicle safety and cleanliness, safety and OSHA
requirements, handheld /scanning device and usage, proper handling
and storage of all samples from the client office to the drop off
point, proper packing of specimens for shipment, end of day vehicle
checks, dress code, code of conduct and all Company / Regional /
Logistics policies and procedures.2. Responsible for the safe and
timely transportation of specimens, supplies, reports, equipment
and materials to the appropriate destination.3. Responsible for
operating company vehicle safely as well as maintaining a valid
driver's license and driving record within acceptable company
guidelines. 4. Ensure route is started with proper equipment tools.
i.e., route scanner sync/paper logs, carry bag, properly prepared
coolers for 3 separate thermal storage, dry ice, cell phone, keys,
door hangers, observation reports, etc. 5. Follow route as
scheduled/sequenced while allowing for will-call stops and special
pickups.6. Maintain specimen integrity at all times, including the
utilization of specimen carry bag to transport specimens from
client office/lock box to vehicle by temperature.7. Follow all
scan/documentation requirements including but not limited to
tissue/irreplaceable and frozen tracking processes.8. Place "Door
Hanger" for will-call clients with no specimens out. Place "Door
Hanger" for Daily clients who regularly provide specimens but none
are available at scheduled pick up. The RSR is required to notify
their Supervisor and/or Team Leader of service issue for a next
morning follow up. 9. Communicate with Dispatch before leaving an
area to ensure will-calls have been cleared.10. Keep route
information, sequencing and all client notes up to date.11.
Attendance and punctuality in meetings and training sessions.12.
Meet all training requirements in a timely manner as assigned.13.
Properly care for and maintain company equipment including
scanners, telephones, vehicles etc... Communicate any deficiencies
with equipment.14. Document and provide appropriate client
satisfaction information to Logistics Management. 15. Maintain
professionalism and a service orientation with clients using
Everyday Excellence and the Five Guiding Principles.16. Demonstrate
Everyday Excellence in the Quest Behaviors; Agility, Customer
Focus, Transparency, United as One Team and Performance
Oriented.17. Other duties as defined by Logistics
Management.Competencies for Success:* Everyday Excellence*
Behaviors* Ethics and Values* Customer Focus* Personal and
Interpersonal Skills* I am customer focused* Integrity and Trust*
Act with a Sense of Urgency/ Importance* Approachability* I am
service driven* Sincerity* Problem Solving* Composure* I am a
professional* Honesty* Decision Quality* Listening* I care about
quality.* Respect* Patience* I am knowledgeable* HumorDemonstrates
the ability to quickly find common ground and solve problems for
the good of all; can represent his/her own interests and yet be
fair to other groups; can solve problems with peers with a minimum
of noise; is seen as a team player and is cooperative; easily gains
trust and support of peers; encourages collaboration. Demonstrate
and model the Everyday Excellence
behaviors.Qualifications:Education Requirement:High school
diploma/GED strongly preferred, or commensurate work experience
required.Work Experience:1 year of experience in a customer
service, logistics, or delivery related job strongly preferred.
General computer knowledge preferred. Experience with handheld
scanner equipment preferred.Licensure Requirement:Valid Driver's
license with a minimum of 1 year driving experience and
documentation of a Motor Vehicle Record with Other:Focus on the
Customer: Acts with the customer/patient in mind. Develops
relationships with customers. Communicates openly and
transparently: Uses diplomacy and tact with all
interactions.Mental/Physical:* Extensive use of phone and hand held
device (PC)* Prolonged standing/sitting/walking/driving* Fine
dexterity with hands/steadiness* Able to lift up to 25 pounds; may
occasionally need to lift 40 pounds; carrying up to 15 pounds for
several minutes at a time* Ability to communicate effectively in
English with clients, supervisors and peers* Vision-requires
constant mental visual attention to details as well as ability to
see well in limited light scenarios* Balancing* Bending/kneeling*
Pushing/pulling* Reaching/twisting
Keywords: Quest Diagnostics, Joplin , Driver/Courier- Joplin, MO req54653, Other , Joplin, Missouri
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