Help Desk Analyst II

Company: Robert Half
Location: Joplin
Posted on: November 18, 2020

Job Description:

Description Looking for a new opportunity? You might find this growing company's Help Desk Analyst position to be just what you're looking for We invite you to apply if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. We need the person in this position to understand Incident, Problem, Change Management and other processes. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. You will be successful at this Analyst job if you can cover alternative shifts when needed. Your responsibilities in this role - Provide guidance to Tier 1 support and team members - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement - You might be a good fit for this position if you have a combination of superior customer service skills and technical aptitude - Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred - In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction - Excellent written, verbal and social communication skills - Ability to work independently with minimal oversight - We really want someone with ITIL certification for this job - Ability to multitask efficiently and prioritize work - Expertise in Onsite Support - Tier 2 Support experience - VOIP (voice over IP) experience - VMware experience preferred - Comprehensive knowledge of Ticketing System - 3 years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Working knowledge in one or more programming or scripting language Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go Contact your local Robert Half Technology office ator visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Joplin , Help Desk Analyst II, Other , Joplin, Missouri