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Patient Svc Representative Primary Care St

Company: Mercy Health (Multiple Locations)
Location: Joplin
Posted on: December 5, 2019

Job Description:

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. We don't believe in jobs at Company , we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart. At Company , you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow. GENERAL DUTIES: Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Company coworkers are expected to comply with all federal, state and local regulations in addition to organization policy and procedures. Greets and checks in patients in a friendly manner. Evaluates patient chart and registration information for current address, telephone number and insurance information. CHARGE ENTRY AND PAYMENT COLLECTION DUTIES: Copies and collects all pertinent insurance information and secures signatures as needed for medical records. Data entry of hospital charges. Collects co-pay and explains payment requirements and filing of insurance. Defines charges for services rendered and verifies tests were completed. Preparation and entry of data processing functions related to patient billing and insurance, daily charges and payments. Responsible for input accuracy and timeliness. Preparation and monitoring of payment agreements. Assists receptionists in credit status questions. Makes payment adjustments on accounts with manager approval. Balances all charges and payments at end of day. Prepares daily bank deposit. CLERICAL DUTIES: Sets telephone, as appropriate, for end of day. Pulls, files, sorts, distributes and maintains medical records. Prepares appointment reminder cards or other mailed patient information. Prints computer appointment schedules for each physician and distributes to departments as needed. Enters appointments in the computer with appropriate information; e.g., lab tests requested. Prints labels, registration forms and/or other computer information needed. Records information for recall appointments. Relays telephone calls to appropriate area or takes messages. Handles returned mail, returned checks, post-dated checks, bankruptcies, deceased accounts and attorney accounts. Provides follow-up on delinquent accounts and recommends collection action to the physicians. Notifies answering service when doctor is gone or office is closed. Ensures the return message has an accurate telephone number and patient name. SCHEDULING: Schedules future appointments for patient and informs the patient of any preparation needed prior to tests. Schedules referral appointments with speci

Keywords: Mercy Health (Multiple Locations), Joplin , Patient Svc Representative Primary Care St, Other , Joplin, Missouri

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