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Technical Resource Specialist

Company: Life & Safety
Location: Joplin
Posted on: August 6, 2022

Job Description:

For this opening we will consider candidates from the following locations: West Point,GA,United States - Joplin,MO,United States;Longmont,CO,United States;Mobile,AL,United States;Omaha,NE,United States

Intrado is hiring a -Technical Resource Specialist in both our Healthcare and Education Divisions - of our - Life & Safety business segment.
What do you do? -You help to answer questions that come in from our Healthcare and Education partners on how to use our applications. You'll help to solve issues, and we will train you on our applications and programs. Previous technical experience is a plus. We are looking for people who are critical thinkers, have great customer service experience, ask good questions, aren't afraid to go back to a client if things aren't clear, professional and teachable. You'll need to translate technical tools or applications we use -into a language our clients can understand- as you help them problem solve.
Essential Duties:
Responsible for supporting client notification applications and resolving technical issues within established timelines in adherence to corporate and departmental policies and procedures
Serves as direct client contact/ interface on notification technical support issues for notification products and services
Uses problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications on the issue
Applicant for this job will be expected to meet the following minimum qualifications
Education
High School Diploma or GED required
Associate's degree (Computer Science, Web/UX Design Fields) (Preferred) in lieu of experience requirement
Experience
Minimum of 1 year Customer Service experience
6 months Technical Support Experience
Other
Intermediate -knowledge of Microsoft Word, and Excel is required
Healthcare or Education experience is a plus
Benefits:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!

Keywords: Life & Safety, Joplin , Technical Resource Specialist, IT / Software / Systems , Joplin, Missouri

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