Technical Resource Specialist

Company: Intrado
Location: Joplin
Posted on: May 8, 2022

Job Description:

Intrado is hiring a Technical Resource Specialist in our HealthCare division of our Life & Safety business segment. This will be an office-based position in Longmont, Colorado; Joplin, Missouri; Mobile, Alabama or Omaha, Nebraska. The shift will be Monday - Friday, 9:00a-6:00p Central Time Zone.

What do you do? You help to answer questions that come in from our Healthcare partners on how to use our applications. You'll help to solve issues, and we will train you on our applications and programs. Previous technical experience is a plus. We are looking for people who are critical thinkers, have great customer service experience, ask good questions, aren't afraid to go back to a client if things aren't clear, professional and teachable. You'll need to translate technical tools or applications we use -into a language our clients can understand- as you help them problem solve.

Essential Duties:
Responsible for supporting client notification applications and resolving technical issues within established timelines in adherence to corporate and departmental policies and procedures
Serves as direct client contact/ interface on notification technical support issues for notification products and services
Uses problem solving and troubleshooting skills to effectively resolve issues, including ownership of client communications on the issue

Applicant for this job will be expected to meet the following minimum qualifications
Education
High School Diploma or GED required

Experience
Minimum of 1 year Customer Service experience and 6 months Technical Support Experience
Associate's degree (Computer Science, Web/UX Design Fields) (Preferred) in lieu of experience requirement

Other
Intermediate knowledge of Microsoft Word, and Excel is required

Education or Healthcare experience is a plus

Benefits:
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)!

Compensation will be commensurate with experience. The starting pay for this position in Colorado is between $17-18. Candidates may be eligible for premium pay based on shift worked.

ABOUT US:
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

ABOUT THE TEAM
Intrado's Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed - call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individual's contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.

Equal Opportunity Employer/Veterans/Disabled

Keywords: Intrado, Joplin , Technical Resource Specialist, IT / Software / Systems , Joplin, Missouri