Work At Home Inbound Customer Service Representative $15/hr (Must live in Joplin area)
Company: Alorica
Location: Joplin
Posted on: June 14, 2022
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Job Description:
Job Description GET TO KNOW ALORICA At Alorica, we only do one
thing - make lives better, one interaction at a time. We're a
global leader in customer service and experience, serving the
world's biggest brands with tens of thousands of employees in
hundreds of locations around the globe. JOB SUMMARY Your mission
(should you choose to accept it) is to offer customer support
through phone, email, online chat or social media to customers who
have questions, concerns or confusion around a particular product
or service. You're literally the voice of the brand, and a strong
relationship between our clients and their customers starts with
you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Talks
to customers over the phone, email, online chat or social media to
resolve their questions or concerns Maintains and updates customer
information as necessary Calmly attempts to resolve and de-escalate
any issues Escalates calls to supervisor when necessary and
appropriate Responds to requests for assistance and/or possible
processing of credit card authorizations Tracks call-related
information for auditing and reporting purposes Provides feedback
reports on call issues related to downtime and/or training issues
Upsells to customers as necessary WHY JOIN ALORICA? Every day, we
aim to live up to our mission of creating insanely great customer
experiences. But as Alorica employees, giving back matters just as
much - that's why we're so proud of Making Lives Better with
Alorica , a non-profit, 501(c)(3) organization dedicated to
providing assistance to employees, their families and the people,
organizations and communities who support them. Simply put, we want
to make lives betterone interaction at a time. And to do that, we
need the very best people to join us. But please, allow us to
entice you further As an Alorica employee, you may receive: Paid
training Flexible training schedules Medical and dental benefits
Paid time off Paid holiday and sick time Retirement planning
options (401(k)) Employee discounts through client programs Working
at Alorica means potentially having the freedom to explore all
kinds of career options - from customer service, training, and tech
support, to management, recruiting and more. Alorica offers fun,
challenging opportunities to pursue your professional goals, and we
want you to have fun and succeed - because when you're at your
best, that's when we're at our best. So what do you say? Ready to
take the next step? JOB REQUIREMENTS Minimum Education and
Experience: High School Diploma or GED required; college degree
preferred Customer service experience a plus Phone-related customer
service a major plus Familiarity with Microsoft Windows, Word, and
Excel applications Bilingual language skills a plus Knowledge,
Skills and Abilities: Stellar customer service skills - and an
overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems Excellent oral and
written communication skills Strong listening/comprehension skills
Ability to stay composed and objective Conversational, patient and
confident, with a positive attitude WORKING CONDITIONS Work
Environment A climate controlled, contact center environment -
filled with amazing people, incredible career opportunities and the
occasional dance-off Constant usage of phone and computer systems
Physical Demands Constant sedentary work. You'll typically be
sitting for most of the time, so be sure to get up and stretch once
in a while. Your circulatory system will thank you. DISCLAIMER: The
above information on this description has been designed to indicate
the general nature and level of work performed by employees in this
classification. It is not designed to contain or be interpreted as
an exhaustive list of all responsibilities, duties and
qualifications required of employees assigned to this job. TAKE THE
NEXT STEP Let's make lives better. Let's defy the status quo. And
let's go beyond thinking outside the box - and decide to obliterate
the box instead. You ready? Let's do this. ABOUT ALORICA Equal
opportunity employer - Veterans/Disabled Company Description At
Alorica, we only do one thing --- make lives better, one
interaction at a time. We---re a global leader in customer service
and experience, serving the world---s biggest brands with tens of
thousands of employees in hundreds of locations around the
globe.
Keywords: Alorica, Joplin , Work At Home Inbound Customer Service Representative $15/hr (Must live in Joplin area), Human Resources , Joplin, Missouri
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