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Sales/Customer Service Assistant

Company: Red Collar Pet Foods, Inc.
Location: Joplin
Posted on: August 17, 2019

Job Description:

Description:
Summary:Red Collar Pet Foods is looking for an Sales/Customer Service Assistant to join our exciting pet treat business in our offices located in Joplin, Missouri. Who is Red Collar? We are pet people, and to us pets are family. We believe that they deserve good food made with wholesome and balanced nutrition in every bag and bowl. It is our commitment to quality ingredients and manufacturing exclusively in the U.S. which makes us all proud of our company and the pets we ultimately feed.Purpose of Role:The Sales/Customer Service Assistant is responsible for working with sales and customer service department to provide support with our customer order process, inventory management for sales and overall departmental support functions. This position works closely with the operations, sales, customer service and quality departments.Principal Accountabilities:--- Assist CSRs with scheduling outbound loads. --- Enter and create BOLs and pick-slips for outbound customers loads. --- Verify and Ship loads --- Create freight vouchers, close voucher and communicate voucher numbers on delivered customer shipments. --- Check supervisors log daily to build truckloads for shipments to outside warehoused customers. --- Review non-conformance reports daily to ensure any defective product does not affect shipments out. --- Communicate with branded customer base for forecasting needs.--- Enters and maintains pricing for all customers--- Creates and maintains customer case/unit labels--- Enters new customers and ship to locations into system--- New item set up and updates--- Enter and maintain Access Customer Service Inventory data base--- Utilize the Access Inventory Data Base daily as a tool to create customer loads from micro released product--- Work with other CSRs on open order report and weekly customer attainment--- Keep Smart Sheet style tasks on track--- Maintain and send weekly floor stock report--- Attend meetings, take notes and relay notes and important call outs--- Other duties and responsibilities as assignedDepartmental functions:Sales: Assist in meetings, upkeep of notes, call outs and tasks created during meetings. Keep the Open Orders in line with actual production timing. Maintain attainment sheet for each customer. Customer Service: Assist CSR team in creating trucks from production and releases. Be able to fill in during an absence or PTO. Operations: Maintain assigned customer base finished goods inventory; FIFO report and schedule loads accordingly.Finance: Review and confirm customer pricing before loads are shipped.Ensures that the standards of personal conduct and hygiene are maintained at all times in order to comply with the HPP Food Safety Policy Statement and report food safety issues to the management staff..

Requirements:
Key Functional Skills/Knowledge:--- Advanced PC skills, including proficiency with Microsoft Office programs, as well as internal software. Must possess presentation skills--- Ability to define problems, collect data, establish facts and draw valid conclusions--- Broad knowledge of product and production methods--- Strong leadership skills--- Excellent communication skills with the ability to clearly articulate needs to all levels of employees and management--- Decisive, yet flexible to new ideas and the opinions of subordinates and others--- Reasoning abilities (ability to use good judgment; understand directions)--- Good problem solving and corrective action/resolution skills--- Able to work with cross functional departments within the organization--- Mathematical abilities --- Desire and willingness to promote the companys culture at every opportunityMinimum Qualifications:--- High School Diploma or GED--- Working knowledge of logistics and customer service, with experience in a pet food industry preferred.Red Collar Pet Foods is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.Job Type: Full-time PI112781787

Keywords: Red Collar Pet Foods, Inc., Joplin , Sales/Customer Service Assistant, Hospitality & Tourism , Joplin, Missouri

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