JoplinRecruiter Since 2001
the smart solution for Joplin jobs

Customer Service Representative - Alorica

Company: Alorica
Location: Joplin
Posted on: July 16, 2019

Job Description:

Customer Service Representative - Alorica GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIESTalks to customers over the phone, email, online chat or social media to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriateResponds to requests for assistance and/or possible processing of credit card authorizationsTracks call-related information for auditing and reporting purposesProvides feedback reports on call issues related to downtime and/or training issuesUpsells to customers as necessaryWHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better - one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:Paid trainingFlexible training schedulesMedical and dental benefitsPaid time offPaid holiday and sick timeRetirement planning options (401(k))Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step?JOB REQUIREMENTS Minimum Education and Experience:High School Diploma or GED required; college degree preferredCustomer service experience a plusPhone-related customer service a major plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plus Knowledge, Skills and Abilities:Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a timeAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectiveConversational, patient and confident, with a positive attitudeWORKING CONDITIONS Work EnvironmentA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.Associated topics: answer, clerk, customer care representative, customer care specialist, customer service specialist, representative, service specialist, support, telephone, tsr

Keywords: Alorica, Joplin , Customer Service Representative - Alorica, Hospitality & Tourism , Joplin, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service
Description: Nation 039 s Premiere Health Programs Company is looking for leaders. Customer service skills preferred, but no
Company: AmeriplanUSA
Location: Fayetteville
Posted on: 07/17/2019

Team Leader
Description: Are you driven by solving problems and enjoy leading people Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests H R Block is looking for (more...)
Company: H&R BLOCK
Location: Springfield
Posted on: 07/17/2019

Customer Service Positions
Description: Are you looking to embark on a new career with our company. We have two open positions available. We are seeking multi talented,
Company: Career Division
Location: Springfield
Posted on: 07/17/2019


$500 Sign on Bonus. Inbound Customer Service Representative.
Description: GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens (more...)
Company: Alorica
Location: Joplin
Posted on: 07/17/2019

Customer Service Position Available
Description: Are you tired of physical and demanding jobs We are seeking customer service reps to work at home with our company. Must have excellent customer service skills. Applicant must
Company: Freedom For Everyone
Location: Joplin
Posted on: 07/17/2019

Property & Casualty Licensed Agent Inbound Customer Service
Description: Be appreciated for the knowledge and experience you have gained in the insurance industry. As a TTEC Property Casualty Licensed Agent , you'll be taking inbound calls and other member inquiries for (more...)
Company: TTEC
Location: Springfield
Posted on: 07/14/2019

Customer Service Job Ads
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Fayetteville
Posted on: 07/17/2019

Property & Casualty Licensed Agent Inbound Customer Service
Description: Be appreciated for the knowledge and experience you have gained in the insurance industry. As a TTEC Property Casualty Licensed Agent , you'll be taking inbound calls and other member inquiries for (more...)
Company: TTEC
Location: Springfield
Posted on: 07/16/2019

Property & Casualty Licensed Agent Inbound Customer Service
Description: Be appreciated for the knowledge and experience you have gained in the insurance industry. As a TTEC Property Casualty Licensed Agent , you'll be taking inbound calls and other member inquiries for (more...)
Company: TTEC
Location: Springfield
Posted on: 07/16/2019

Inbound Customer Service
Description: Inbound Customer Care Rep We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer's product
Company: Mommy Jobs On Line
Location: Fayetteville
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Joplin RSS job feeds