Representative, Customer Service (Joplin Ave)
Company: Liberty
Location: Joplin
Posted on: March 15, 2023
Job Description:
Our purpose is sustaining energy and water for life, and it is
demonstrated in everything we do as a business, and as an employee
team.At Liberty, we hire passionate people who care about doing the
right thing for our customers. We are entrepreneurial, creative,
and outcome-focused. Here, your natural talent and achievements
will flourish in an inclusive environment of teamwork, trust and
continuous learning. We are always pursuing excellence to exceed
our ambitions goals, rewarding both the goal outcome and how we
achieve it.PurposeThe Customer Service Representative (CSR) is
responsible for providing outstanding customer service to Liberty
clients and customers accessing the company by walk in, telephone
or email. The CSR provides the first point of customer contact for
all inbound and outbound customer support and represents the
company and our customer service philosophy with the utmost
integrity. This position will ensure that all clients are greeted
in a courteous and professional manner and will assist the customer
according to company policiesAccountabilitiesThis information is
intended to be descriptive of the key responsibilities of the
position. The following examples do not identify all duties
performed by any single incumbent.
- Perform duties in compliance with laws, regulations, company
policies and procedures. Adhere to Liberty security policies.
Provide accurate information regarding Liberty services and
guidelines.
- Communicate to field and office personnel regarding routine and
emergency situations.
- In time this associate will learn and possess the skills needed
to process customer contacts promptly and respond in a respectful,
polite, professional, timely manner to evaluate, advise, and
expedite requests to serve customer needs.
- Develop the ability to diagnose by reviewing and resolve
delinquent accounts. Demonstrate understanding while assisting
customers in making adequate payment arrangements.
- Respond to customer emergencies with a sense of imperativeness
and serve as communication link between field operations personnel
and the customer.
- Ability to field after hours call outs and handle emergency
situations while assessing customer information to expedite the
restoration of services required.
- Willingness to perform other customer focused duties as
needed.
- Ability to answer the phone, listen actively, relay information
and type basic information simultaneously.
- Punctual and reliable attendance required.Education and
Experience
- High school diploma or equivalent certification required
- Experience in Customer Service required Requires excellent
telephone etiquette, verbal communication, and customer relation
skills.
- Must possess organizational, multitasking, and problem-solving
skills, in addition to an aptitude for math.
- Requires proficient computer skills for data entry, reporting,
reference and/or retrieval tasks.
- Cashiering experience preferredAlgonquin Power & Utilities
Corp. is a growing renewable energy and utility company with over
$15 billionof assets across North America and internationally.For
more than 30 years, Algonquin has demonstrated an unwavering
commitment to delivering clean energy and water solutions. Our
rapid growth has led both our regulated utility services and
renewable energy business groups into different geographies and
commodities, but our purpose remains unchanged - Sustaining Energy
and Water for Life.Through our operating business (Liberty), we
provide regulated electricity, water, and natural gas utility
services to over 1 million customer connections, primarily in North
America. And, our growing portfolio of clean, renewable wind,
solar, hydro and thermal power generation facilities represent over
3GW of renewable generation capacity in operation and under
construction.With our robust, diversified, and growing presence in
communities across North America and internationally, we are
continually demonstrating our "Think Global, Act Local" business
model.What we offerCompany funded Pension program401k with Company
matchFull insurance benefits
(health/dental/vision/life)Collaborative environment with a genuine
flexible working policyShare purchase/match planDefined
Contribution savings plan Top Talent ProgramVolunteer paid days
offEmployee Assistance ProgramAchievement fund We are focused on
building a diverse and inclusive workforce. If you are excited
about this role and are not certain you meet the all the
qualification requirements, we encourage you to apply to further
investigate the opportunity.We are an equal opportunity employer
and value each person's unique background, diversity, experiences,
perspectives and talents. Full participation of all employees in a
safe, healthy and respectful environment is key to individual and
company success. We are committed to fully utilizing the abilities
of all of our employees and expect each of our employees to honor
this commitment in their daily responsibilities.
Keywords: Liberty, Joplin , Representative, Customer Service (Joplin Ave), Hospitality & Tourism , Joplin, Missouri
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