JoplinRecruiter Since 2001
the smart solution for Joplin jobs

Inbound Customer Service Representative

Company: Alorica
Location: Joplin
Posted on: January 7, 2021

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES* Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns * Maintains and updates customer information as necessary* Calmly attempts to resolve and de-escalate any issues * Escalates calls to supervisor when necessary and appropriate* Responds to requests for assistance and/or possible processing of credit card authorizations* Tracks call-related information for auditing and reporting purposes * Provides feedback reports on call issues related to downtime and/or training issues* Upsells to customers as necessaryWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:* Paid training* Flexible training schedules* Medical and dental benefits* Paid time off* Paid holiday and sick time* Retirement planning options (401(k)) * Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTSMinimum Education and Experience: * High School Diploma or GED required; college degree preferred* Customer service experience a plus* Phone-related customer service a major plus* Familiarity with Microsoft Windows, Word, and Excel applications* Bilingual language skills a plusKnowledge, Skills and Abilities: * Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time* Ability to use phone and computer systems* Excellent oral and written communication skills* Strong listening/comprehension skills* Ability to stay composed and objective* Conversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork Environment* A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off* Constant usage of phone and computer systemsPhysical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Joplin , Inbound Customer Service Representative, Hospitality & Tourism , Joplin, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Part-time Nabisco Retail Merchandise Stocker
Description: Job Description br br Are You Ready to Make It Happen at Mondelez International br br Join our Mission to Lead the Future of Snacking. Make It With Pride. br br You will optimise sales with (more...)
Company: Mondelez
Location: Springfield
Posted on: 01/18/2021

Red Robin: Line Cook
Description: Job DescriptionThis job was posted on January 14 and will be accepting applications through January 29. Red Robin is taking extra measures to keep our Team Members safe during this time. We have enhanced (more...)
Company: Red Robin
Location: Springfield
Posted on: 01/18/2021

Retail Staff (Store 4876)
Description: PLEASE NOTE: Your application will be considered for all positions within this store. Some positions may not be available in all locations.Assistant Store Manager - will support the Store Manager in all (more...)
Company: Gamestop, Inc.
Location: Springfield
Posted on: 01/18/2021


Parts Delivery
Description: O'Reilly is now hiring Parts Delivery drivers. Our parts delivery team members are responsible for the safe and efficient delivery of parts to our professional customers. They are also responsible for (more...)
Company: O'Reilly Auto Parts
Location: Marshfield
Posted on: 01/18/2021

Delivery Driver - Flexible Schedule
Description: Deliver with Uber. Earn on your schedule.Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you.Earn Good Money. You'll earn by bringing people
Company: Uber Eats
Location: Walker
Posted on: 01/18/2021

Local CDL Delivery Driver
Description: Local CDL Delivery Driver Ferrellgas Full-Time JOB ID: 14515 Driver Carthage, MO 64836 1/5/2021 Apply Now BE A NAME BEHIND THE FLAME Ferrellgas is searching for a customer-focused and safety-conscious (more...)
Company: Ferrellgas
Location: Carthage
Posted on: 01/18/2021

Delivery Driver - Flexible Schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Extra (more...)
Company: Uber Eats
Location: Spokane
Posted on: 01/18/2021

Delivery Driver Courier in MOUNTAIN HOME
Description: Delivery Driver Courier - Doordash Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger (more...)
Company: Doordash
Location: Mountain Home
Posted on: 01/18/2021

Delivery Driver - No Experience Needed
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Camdenton
Posted on: 01/18/2021

Doordash is looking for Delivery Driver Courier
Description: Delivery Driver Courier - Doordash Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger (more...)
Company: Doordash
Location: Camdenton
Posted on: 01/18/2021

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Joplin RSS job feeds