Inbound Customer Service Representative
Company: Alorica
Location: Joplin
Posted on: January 7, 2021
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Job Description:
GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives
better, one interaction at a time. We're a global leader in
customer service and experience, serving the world's biggest brands
with tens of thousands of employees in hundreds of locations around
the globe.JOB SUMMARYYour mission (should you choose to accept it)
is to offer customer support through phone, email, online chat or
social media to customers who have questions, concerns or confusion
around a particular product or service. You're literally the voice
of the brand, and a strong relationship between our clients and
their customers starts with you. So only the awesome need apply.KEY
JOB RESPONSIBILITIES* Talks to customers over the phone, email,
online chat or social media to resolve their questions or concerns
* Maintains and updates customer information as necessary* Calmly
attempts to resolve and de-escalate any issues * Escalates calls to
supervisor when necessary and appropriate* Responds to requests for
assistance and/or possible processing of credit card
authorizations* Tracks call-related information for auditing and
reporting purposes * Provides feedback reports on call issues
related to downtime and/or training issues* Upsells to customers as
necessaryWHY JOIN ALORICA?Every day, we aim to live up to our
mission of creating insanely great customer experiences. But as
Alorica employees, giving back matters just as much - that's why
we're so proud of Making Lives Better with Alorica, a non-profit,
501(c)(3) organization dedicated to providing assistance to
employees, their families and the people, organizations and
communities who support them.Simply put, we want to make lives
better---one interaction at a time. And to do that, we need the
very best people to join us. But please, allow us to entice you
further! As an Alorica employee, you may receive:* Paid training*
Flexible training schedules* Medical and dental benefits* Paid time
off* Paid holiday and sick time* Retirement planning options
(401(k)) * Employee discounts through client programsWorking at
Alorica means potentially having the freedom to explore all kinds
of career options - from customer service, training, and tech
support, to management, recruiting and more. Alorica offers fun,
challenging opportunities to pursue your professional goals, and we
want you to have fun and succeed - because when you're at your
best, that's when we're at our best. So what do you say? Ready to
take the next step? JOB REQUIREMENTSMinimum Education and
Experience: * High School Diploma or GED required; college degree
preferred* Customer service experience a plus* Phone-related
customer service a major plus* Familiarity with Microsoft Windows,
Word, and Excel applications* Bilingual language skills a
plusKnowledge, Skills and Abilities: * Stellar customer service
skills - and an overwhelming desire to make lives better, one
interaction at a time* Ability to use phone and computer systems*
Excellent oral and written communication skills* Strong
listening/comprehension skills* Ability to stay composed and
objective* Conversational, patient and confident, with a positive
attitudeWORKING CONDITIONSWork Environment* A climate controlled,
contact center environment - filled with amazing people, incredible
career opportunities and the occasional dance-off* Constant usage
of phone and computer systemsPhysical DemandsConstant sedentary
work. You'll typically be sitting for most of the time, so be sure
to get up and stretch once in a while. Your circulatory system will
thank you.DISCLAIMER: The above information on this description has
been designed to indicate the general nature and level of work
performed by employees in this classification. It is not designed
to contain or be interpreted as an exhaustive list of all
responsibilities, duties and qualifications required of employees
assigned to this job.TAKE THE NEXT STEPLet's make lives better.
Let's defy the status quo. And let's go beyond thinking outside the
box - and decide to obliterate the box instead.You ready? Let's do
this.Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica, Joplin , Inbound Customer Service Representative, Hospitality & Tourism , Joplin, Missouri
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