JoplinRecruiter Since 2001
the smart solution for Joplin jobs

Inbound Customer Service Representative - $13/hr

Company: Alorica
Location: Joplin
Posted on: September 17, 2020

Job Description:

Earn up to $13/hr!

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES


  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary


    WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

    But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs


      Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:


      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus


        Knowledge, Skills and Abilities:




        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude


          WORKING CONDITIONS Work Environment


          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems


            Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this.
            Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Joplin , Inbound Customer Service Representative - $13/hr, Hospitality & Tourism , Joplin, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Assistant Site Manager
Description: br br Assistant Site Manager br br br br of openings br br 1 br br br br City br br br br Springfield br br br br State/Territory br br br br Missouri (more...)
Company: StorageMart
Location: Springfield
Posted on: 09/27/2020

LEAD SALES ASSOCIATE-FT in JOPLIN, MO
Description: Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day -- by offering products that are frequently used (more...)
Company: Dollar General
Location: Joplin
Posted on: 09/27/2020

Network Engineer
Description: A System Engineer is a highly skilled administrator with expert knowledge in at least one operating system or software package supported by the department. xa0 They work with a high degree of independence (more...)
Company: O'Reilly Auto Parts
Location: Springfield
Posted on: 09/27/2020


IT Support Intern
Description: General SummaryUnder direct supervision, the IT Support Intern will gain exposure to all functions performed by Store Support Services including: store operations, hardware, software and communication (more...)
Company: O'Reilly Auto Parts
Location: Springfield
Posted on: 09/27/2020

Customer Service Telephone Representative - Immediate Openings, Performance-Based Role
Description: We have 600 spots we're filling by 10/1 for our one-of-a-kind Gig economy role as a GUIDE Join ASSURANCE and access our leading-edge selling platform as an independent call concierge. If you've ever wanted (more...)
Company: ASSURANCE Independent Agents
Location: Springfield
Posted on: 09/26/2020

Operations Specialist
Description: What you'll do... JOB SUMMARY The Operations Specialists - Seasonal is responsible for non-systems duties such as delivering supplies/materials to offices, basic maintenance repairs and assisting with (more...)
Company: H&R Block
Location: Springfield
Posted on: 09/26/2020

ASST STORE MGR in JOPLIN, MO
Description: Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day -- by offering products that are frequently used (more...)
Company: Dollar General
Location: Joplin
Posted on: 09/27/2020

Customer Service
Description: Position Summary: Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information (more...)
Company: Cabela's
Location: Rogers
Posted on: 09/26/2020

Local Delivery Driver - $17/$18 per hour
Description: PositionResponsible for planning and executing delivery activities, preparing delivery loads, following planned delivery routes, and assisting with merchandise installations or returns, unloading, installing,
Company: Lowe's Companies Inc.
Location: Springdale
Posted on: 09/26/2020

Local Delivery Driver - $17/$18 per hour
Description: PositionResponsible for planning and executing delivery activities, preparing delivery loads, following planned delivery routes, and assisting with merchandise installations or returns, unloading, installing,
Company: Lowe's Companies Inc.
Location: Springfield
Posted on: 09/26/2020

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Joplin RSS job feeds