JoplinRecruiter Since 2001
the smart solution for Joplin jobs

Inbound Customer Service Representative ***$500 Sign on Bonus

Company: Alorica
Location: Joplin
Posted on: March 19, 2020

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES
--- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
--- Maintains and updates customer information as necessary
--- Calmly attempts to resolve and de-escalate any issues
--- Escalates calls to supervisor when necessary and appropriate
--- Responds to requests for assistance and/or possible processing of credit card authorizations
--- Tracks call-related information for auditing and reporting purposes
--- Provides feedback reports on call issues related to downtime and/or training issues
--- Upsells to customers as necessary

WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:

--- Paid training
--- Flexible training schedules
--- Medical and dental benefits
--- Paid time off
--- Paid holiday and sick time
--- Retirement planning options (401(k))
--- Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
--- High School Diploma or GED required; college degree preferred
--- Customer service experience a plus
--- Phone-related customer service a major plus
--- Familiarity with Microsoft Windows, Word, and Excel applications
--- Bilingual language skills a plus
Knowledge, Skills and Abilities:
--- Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
--- Ability to use phone and computer systems
--- Excellent oral and written communication skills
--- Strong listening/comprehension skills
--- Ability to stay composed and objective
--- Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS Work Environment

--- A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
--- Constant usage of phone and computer systems

Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled

Keywords: Alorica, Joplin , Inbound Customer Service Representative ***$500 Sign on Bonus, Hospitality & Tourism , Joplin, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative
Description: Do you like to build genuine relationships that leave an ever-lasting impression Are you ready to share the joy of assisting customers as part of an enthusiastic team You're the first face customers (more...)
Company: Security Finance Corporation of Spartanburg
Location: Joplin
Posted on: 04/7/2020

Member Assist Cart Attendant
Description:
Company: Sam's Club
Location: Springdale
Posted on: 04/9/2020

Retail Merchandiser
Description: VDo you want to work, but wish you had some flexibility in when you did your work Do you love working in retail, but dream that you werent the one behind the register Do you want to be able to work (more...)
Company: Driveline Retail Merchandising
Location: Fayetteville
Posted on: 04/9/2020


Member Assist Cart Attendant
Description:
Company: Sam's Club
Location: Springfield
Posted on: 04/9/2020

Parts Delivery
Description: Our Parts Delivery drivers provide excellent customer service through the safe and efficient delivery of
Company: O'Reilly Auto Parts
Location: Fayetteville
Posted on: 04/7/2020

MERCHANDISING
Description: Job Description br Merchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Fayetteville
Posted on: 04/9/2020

Restaurant General Manager
Description: Description br br To eat. To laugh. To share. That's why people come to Pizza Hut. It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. (more...)
Company: Pizza Hut
Location: Springfield
Posted on: 04/9/2020

92G Food Service Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the (more...)
Company: Army National Guard
Location: Fayetteville
Posted on: 04/7/2020

Director CSD Sales, Walmart Beverage
Description: Job Description Auto req ID: 203809BR Job Description The Director, CSD Sales contributes to the success of PepsiCo by growing both top line and bottom line CSD results on the Walmart team. In addition (more...)
Company: Pepsico, Inc.
Location: Rogers
Posted on: 04/9/2020

Dishwasher
Description: Store LocationUS-MO-JoplinOverviewThe Dishwasher provides guest service by assuring that all tableware, glassware, chinaware, and cooking utensils are sanitary and clean. The Dishwasher is the person (more...)
Company: Cracker Barrel Old Country Stores
Location: Joplin
Posted on: 04/9/2020

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Joplin RSS job feeds