Client Intake Specialist - Healthcare

Company: Intrado
Location: Joplin
Posted on: November 15, 2022

Job Description:

For this opening we will consider candidates from the following locations: Joplin,MO,United States - , United States;Longmont,CO,United States;Mobile,AL,United StatesWe are seeking a -Client Intake Specialist -to support our Client Engagement team working with our Healthcare line of business. Current openings can be fully remote and work from home Responsible for providing tier one support and resolution to basic client inquires and escalating any requests that are outside the scope of responsibility to appropriate internal teams. - Job Responsibilities

• Serve as the initial point of contact for all incoming client inquiries, ensuring all calls are thoroughly and accurately documented
• Resolve -tier one technical or financial contract concerns or questions for assigned clients (e.g., small contract clients) in an accurate and timely manner
• Review technical questions from clients, to include a complete review of the issue, -troubleshooting, problem resolution, and communication to appropriate stakeholders
• Escalate requests not within scope of responsibility to appropriate -resource and ensure each task is followed to resolution
• Partner -with -internal technical resources to coordinate maintenance tasks, ensuring a timely and complete resolution to client inquiries
• Serve as a client liaison which may include participating in problem resolution with other internal teams, as necessary
• Accurately respond to technical questions delivered by clients and maintain detailed notes in -customer database, -ensuring to escalate requests outside scope of responsibility to supervisor
• Exercise exceptional customer service skills in an effort to optimize each contact with the client
• Ensure that calls are processed in strict adherence to established policies, procedures, quality standards Minimum Qualifications Education
  • High school diploma or GED required Experience
    • Minimum 1 -year customer service experience -required
    • IT Certification (SQL, CompTIA, A+, Network +, Linux +, CCNA, Web/UX Design) Preferred (in lieu of experience requirement)
      • Call center or technical customer service experience preferred
      • Experience working in the healthcare, education or technical industries preferred
      • Intermediate knowledge of Microsoft Word, and Excel is required Benefits & Compensation Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in -work worth doing! The pay range for this role -starts at $16.00 an hour and will be commensurate with experience.ABOUT US Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability. The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions. Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight. Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. - Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Keywords: Intrado, Joplin , Client Intake Specialist - Healthcare, Healthcare , Joplin, Missouri