Manager of Change Management and Helpdesk

Company: Missouri Southern State University
Location: Joplin
Posted on: September 15, 2023

Job Description:

Manager of Change Management and Helpdesk - Careers At Missouri Southern State University Career Opportunities with Missouri Southern State University A great place to work. Careers At Missouri Southern State University Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Back To Openings Manager of Change Management and Helpdesk Department: Information Technology Location: Joplin, MO
START YOUR APPLICATION General Statement of Job This individual will be responsible for the development, management and leadership of an organizational change management approach, methodology, communication , and training program. The manager of this team will focus on how to help employees embrace, adopt, and utilize a change in their day-to-day work. Change Management is the systematic management of engagement and adoption of organizational changes to achieve required business outcomes. Specific Duties and Responsibilities Essential Duties:

• Develop and apply a structured methodology and lead change management activities.
• Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of communications.
• Conduct impact analyses and assess change readiness and identify key stakeholders.
• Provide input, documentation requirements and support the design and delivery of training programs.
• Complete change management assessments.
• Identify, analyze, and prepare risk mitigation tactics.
• Identify and manage anticipated resistance.
• Consult and coach project teams.
• Create actionable deliverables for the five change management levels: communication, plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
• Support and engage leadership teams, managers, and supervisors regarding change management.
• Support organizational design and definition of change management roles and responsibilities.
• Integrate change management activities into project plan.
• Evaluate and ensure user readiness.
• Manage stakeholders.
• Track and report issues.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level.
• Manage the change portfolio.
• Support Helpdesk functions of the department.
• Manages all aspects of the Helpdesk
• Selection hiring, evaluation of IT personnel
• Assists CIO with time sensitive special projects
• Member of the senior IT leadership council
• Manages a pool of full-time and student helpdesk technicians, including scheduling and support coverage minimums. Education, Experience, and Licenses Requires a bachelor's degree and 2-4 years of experience in the IT field or in Change Management area, or equivalent experience. Familiar with and experience in CM concepts, practices, and procedures. - Proven working experience in change management - Excellent client-facing and internal communication skills - Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Knowledge of change management techniques, processes, and tools to effectively manage both large, medium and small University projects.
    • Requires strong analytical, problem-solving, and collaborative skills
    • Requires proficiency in writing program narratives and understanding coding techniques, testing strategies, and application implementation.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to effectively present information to administrators, faculty, and staff.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Ability to work in a positive team-oriented manner with a variety of people (students, faculty, administrators, staff, vendors, and members of the public).
    • Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
    • Ability to delegate work to employees for efficiency with time and talents.
    • Ability to make decisions regarding personnel and procedures.
    • Develop and Track project budgets and financial reports Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel (including the use of a computer keyboard); and talk or hear (including the use of a telephone). The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually moderate. NOTICE : The above job profile does not include all essential and nonessential duties of this job. All employees with disabilities are encouraged to contact Human Resources to review and discuss the essential and nonessential functions of the job. An employee with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential function of this job with or without reasonable accommodation. START YOUR APPLICATION
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