Manager, Client Engagement

Company: Intrado
Location: Joplin
Posted on: January 12, 2021

Job Description:

Connecting people with each other and the right information is mission critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability. Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions. Intrado Interactive Services is looking to hire a Manager, Client Engagement--managing a team who perform day to day servicing for Clients and delivering proactive service solutions to Clients in support of Intrado initiatives. Responsibilities:---Facilitating collaboration among functional areas of the company to provide a best in class customer experience. ---Providing resources and direction to effectively service customers. ---Client training, reporting, presentations, and communication. ---Monitoring and effectively managing to establish KPI's and implementing solutions for identified service trends. ---Working with the Operations Team on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures. ---Ensuring departmental compliance with system auditing, client profile updates, and other administrative duties. ---Hiring, managing, and developing employees, creating and maintaining a motivational work environment. Job Requirements:Education---Bachelor's degree from an accredited college or university required with major course work in business administration, marketing, or a related field is preferred.---Equivalent work experience in a similar position may be substituted for education requirements.Experience---5 years of increasingly responsible business to business customer service, including 1 year management experience.---Results oriented individual able to drive priorities and own outcomes.---Proven ability to build and grow high level customer relationships.---Intermediate knowledge of Microsoft Word, Excel, PowerPoint, and Outlook required.---The pay range for this position is anticipated between $54,900 and $59,457.65 for employees located in Colorado.In addition to a compensation plan commensurate with this role, Intrado offers a comprehensive benefits package, including but not limited to medical, dental, vision, life and disability coverage, tuition reimbursement, employee discounts, 401(k) retirement plan with company match, and flexible spending accounts.Connecting people with each other and the right information is mission critical. Intrado, formerly West, develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. And we do it with a laser focus on reliability. leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 20 years, we have been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Digital Media Services. Intrado Digital Communications Services, formerly a part of Nasdaq corporate solutions, provides additional Public relations solutions so clients can access the latest innovations in communications technology, including reach and engage media, investors, employees and key stakeholders, and gain actionable insight into the performance of their campaigns and communications.Applications will be accepted through 1/12/2021.Equal Employment Opportunity/Veterans/Disabled PLEASE NOTE:---Intrado has strict background check requirements both pre-employment and throughout employment.---Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.---The company also runs a motor vehicle record check as part of the background check process.---The Company conducts pre-employment drug screening and periodic screening during employment.---Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.---Intrado is a tobacco-free workplace.

Keywords: Intrado, Joplin , Manager, Client Engagement, Executive , Joplin, Missouri