CSR, Lending
Company: Armstrong Bank
Location: Tontitown
Posted on: April 1, 2026
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Job Description:
Description Summary: As a Client Service Representative, you
play a vital role in our Customers experience by providing the
highest level of Customer Service while efficiently and accurately
matching services to new and existing customers and identifying
financial needs. A successful CSR will have a friendly personality,
enjoy working as a team and will be able to take the initiative and
go the extra mile when responding to Customers needs. Essential
Duties and Responsibilities: Prepare loan documents according to
Bank and regulatory requirements Prepare various mandated reports
and file documents with designated agencies Service new and
existing loan and deposit accounts Providing products and services
to fit their unique needs Opening new accounts and assisting
customers as needed Builds and maintains relationships with
customers. Must clearly understand Armstrong Banking services,
discern and interpret customers needs, recommending appropriate
product/service through sales or referrals Positive, professional,
proactive in everyday interactions with Customers and co-workers
Ability to apply strong critical thinking and problem-solving
skills to promptly meet customers needs Promptly, efficiently, and
accurately responds to customers requests, inquiries, or problems
Foster teamwork and collaboration to build solid relationships with
co-workers Qualifications: Outgoing personality and excellent
Customer service skills Demonstrate ability to generate referrals
Effective written and verbal communication skills as well as
superior interpersonal skills to support customer complaint
resolution, coordinate numerous assignments at once, showing strong
time management skills Must be very flexible and willing to work
irregular schedule as needed Maintain high level of discretion and
confidentiality Complies with all regulatory requirements 1 year
Teller experience required Physical Requirements: Long periods of
standing or sitting, typing and repetitive motion Ability to lift
and carry cash drawers and coin bags/boxes
Keywords: Armstrong Bank, Joplin , CSR, Lending, Customer Service & Call Center , Tontitown, Missouri
