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Banking Customer Advocate- $12.50 to start

Company: Alorica
Location: Joplin
Posted on: August 15, 2019

Job Description:

Start Your New Career Today! $12.50/hr to start with an automatic increase to $13.50 after one year AND additional bonuses for attendance and performance!! Now Accepting Walk-In Applications and On the Spot Interviews! Monday-Friday8:30am-4:30pm 1717 W. 7th StreetJoplinGET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: () KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes WHY JOIN ALORICA?
    • $12.50/hr to start with an automatic increase to $13.50 after 1 year, and that is just the beginning!
    • Additional bonuses for good attendance, and stellar customer service
      • Paid training
      • Medical and dental benefits
      • Paid time off
      • Retirement planning options (401(k))
      • Employee discounts through client programs Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. JOB REQUIREMENTS Minimum Education and Experience:
        • High School Diploma or GED required
        • A proven track record of delivering stellar customer service
        • Phone-related customer service a major plus
        • Familiarity with Microsoft Windows, Word, and Excel applications
        • Bilingual language skills a plus Knowledge, Skills and Abilities:
          • Ability to use phone and computer systems
          • Excellent oral and written communication skills
          • Strong listening/comprehension skills
          • Ability to stay composed and objective
          • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
            • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
            • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Ready to apply? Start the process right away by chatting with us now () About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Joplin , Banking Customer Advocate- $12.50 to start, Accounting, Auditing , Joplin, Missouri

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