Representative, Billing TEMPORARY(Joplin)
Company: Liberty
Location: Joplin
Posted on: November 20, 2023
Job Description:
Our purpose is sustaining energy and water for life, and it is
demonstrated in everything we do as a business, and as an employee
team. At Liberty, we hire passionate people who care about doing
the right thing for our customers. We are entrepreneurial,
creative, and outcome-focused. Here, your natural talent and
achievements will flourish in an inclusive environment of teamwork,
trust and continuous learning. We are always pursuing excellence to
exceed our ambitions goals, rewarding both the goal outcome and how
we achieve it. Purpose An opportunity to join a dynamic team driven
to source, attract and engage diverse top talent across North
America.
Accountabilities This position reports to the Supervisor of Billing
and is responsible for the daily customer billing and a variety of
other billing activities. Member of the Billing team for Liberty
Utilities Central Division.
- Performs all aspects of Billing, including Exceptions,
Adjustments and Complaints efficiently and timely
- Monitors bill production activities conducted by Liberty
Utilities contracted billing vendor
- Become competent in the Cogsdale System in identifying issues,
taking actions towards resolution; ensuring all routines are
accurate and timely
- Ensures timely, accurate and quality billing processes and
performs troubleshooting when necessary
- Assists with meter reading exceptions
- Competes billing service orders entered from customer
service
- Completes service orders in a timely matter to final
customer
- Receives and processes billing transactions and requests.
Further escalates items of a complex nature to the designated level
of responsibility
- Other duties as assigned Education and Experience
- High School diploma or a General Equivalency Diploma (GED) and
two years of progressively responsible related experience
- Utility industry experience preferred
- Requires the ability to communicate with internal and/or
external customers
- Requires the ability to perform advanced mathematical
operations and /or moderately complex statistical and/or accounting
methods
- Requires advance knowledge of various software applications to
create documents, reports and/or graphics
- Valid Operator's Driver's License and proof of current
insurance. The employee must have the availability to travel if
needed by the company and, accordingly, must possess or be eligible
to obtain a US Passport. Algonquin Power & Utilities Corp. is a
growing renewable energy and utility company with over $15
billionof assets across North America and internationally. For more
than 30 years, Algonquin has demonstrated an unwavering commitment
to delivering clean energy and water solutions. Our rapid growth
has led both our regulated utility services and renewable energy
business groups into different geographies and commodities, but our
purpose remains unchanged - Sustaining Energy and Water for Life.
Through our operating business (Liberty), we provide regulated
electricity, water, and natural gas utility services to over 1
million customer connections, primarily in North America. And, our
growing portfolio of clean, renewable wind, solar, hydro and
thermal power generation facilities represent over 3GW of renewable
generation capacity in operation and under construction. With our
robust, diversified, and growing presence in communities across
North America and internationally, we are continually demonstrating
our "Think Global, Act Local" business model. What we offer Company
funded Pension program 401k with Company match Full insurance
benefits (health/dental/vision/life) Collaborative environment with
a genuine flexible working policy Share purchase/match plan Defined
Contribution savings plan Top Talent Program Volunteer paid days
off Employee Assistance Program Achievement fund We are focused on
building a diverse and inclusive workforce. If you are excited
about this role and are not certain you meet the all the
qualification requirements, we encourage you to apply to further
investigate the opportunity. We are an equal opportunity employer
and value each person's unique background, diversity, experiences,
perspectives and talents. Full participation of all employees in a
safe, healthy and respectful environment is key to individual and
company success. We are committed to fully utilizing the abilities
of all of our employees and expect each of our employees to honor
this commitment in their daily responsibilities.
Keywords: Liberty, Joplin , Representative, Billing TEMPORARY(Joplin), Accounting, Auditing , Joplin, Missouri
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